Terms and Conditions of Use

Website Terms, Conditions of Use and Return Policy

Welcome to the website of Velorer Ltd (hereinafter: “the Site” and “the Company” respectively). The Company specialises in importing and marketing high quality silk and artificial flowers from around the world.

Introduction

These terms constitute a binding legal agreement between the user (hereinafter: “the Customer” or “the User”) and Velorer Ltd.

Use of the Site confirms that the User has read these terms, agrees to their contents and undertakes to act in accordance with them. In addition, purchasing on the Site is permitted only to those aged 18 and over.

If you do not agree to these terms, you are asked not to use the Site.

These terms are written in the masculine form for convenience only, but apply equally to women and men. Headings are for ease of reading only.

The Company reserves the right to update, change or cancel sections of these terms from time to time, at its sole discretion and without prior notice. The binding purchase terms are those published on the Site at the time the order was placed.

These terms are subject to Israeli law, and first and foremost to the Consumer Protection Law, 5741-1981, and its regulations.

Cancellation of a transaction and product return policy — distance selling transactions

Right of cancellation: Cancellation of a transaction will be carried out in accordance with the Consumer Protection Regulations. A consumer in a distance selling transaction may cancel the transaction within 14 days from the day the product is received or from the day the document containing the transaction details is received, whichever is later, and without having to give a reason.

Cancellation fee: Where a transaction is cancelled other than due to a defect, and in accordance with the provisions on this matter, a cancellation fee will be charged at the rate of 5% of the transaction price or ILS 100, whichever is lower. Within 14 days of receiving the cancellation notice, the Company will refund the consumer that part of the transaction price which the consumer paid, will cancel the consumer’s charge for the transaction, will provide a copy of the notice cancelling the charge, and will not collect any amount from the consumer other than the cancellation fee as stated.

Cost of return: The cost of return shipping is borne by the Customer, unless the cancellation arises from a discrepancy or a defect confirmed by the Company. The return shall be made to the Company’s warehouse at 5 HaYetzira Street, Afula, together with a document evidencing the purchase. The Customer shall return the product during the Company’s business hours. A condition for return is that the product is sealed in the original packaging in which it was received, complete and without any damage or harm.

Exclusions from the right of cancellation: It is emphasised that the right of cancellation shall not apply to goods produced specially, meaning a special arrangement or flowers cut to a personal specification. A transaction that includes a special adaptation and/or arranging and/or a special arrangement made for the Customer cannot be cancelled. Likewise, a transaction involving flowers cut for the Customer after the Customer approved this at the time of purchase (personal design) cannot be cancelled, in accordance with regulation 6(a)(2) of the Consumer Protection Regulations (Cancellation of a Transaction), under which the right of cancellation does not apply to goods produced specially for the consumer according to particular measurements or requirements.

Refund: Following the Company’s approval of the refund, it will be returned to the original means of payment within 14 days of receipt of the cancellation notice, subject to return of the product and subject to inspection of the product by the Company. The refund will be made less the cancellation fee as permitted by law.

A person with a disability, a senior citizen or a new immigrant: It is clarified that in a distance selling transaction made with a consumer who is a person with a disability, a senior citizen or a new immigrant (subject to presentation of a valid certificate proving this and matching the purchaser’s name on the purchase document), the consumer may cancel the transaction within four months from the day the item is received or from the day the document containing the transaction details is received, whichever is later, provided that the transaction involved a conversation (including by electronic communication) between the Company and the consumer.

Product exchange policy

Beyond the rights granted by law, Velorer is pleased to offer its customers the option of exchanging a product or receiving Store Credit within 30 days of receiving the product.

This benefit applies only to single, unused products returned in their original packaging, and does not apply to bespoke arrangements or arranging work.

Where the purchase was made using a Gift Card, the refund or credit will be given in accordance with the legal provisions applying to gift vouchers, and at the Company’s discretion.

A defective product or a discrepancy in the order

If a Customer receives a defective product, or one that differs from what was ordered, the Company should be contacted within a reasonable time. In such a case the Company will allow an exchange or return with no cancellation fee and at the Company’s expense.

Clear documentation (photographs or video) of the alleged defect or error should be attached to the enquiry.

Supply, delivery times and collection in person

The Company delivers throughout Israel.

The estimated delivery time is between 2 and 7 business days from approval of the transaction and receipt of payment; in outlying areas delivery may take longer. We coordinate the arrival of the delivery with the Customer in advance and are available for requests and assistance regarding deliveries and/or in cases of delay. Delivery is made to the Customer’s home, to the address given at the time of purchase. During promotions and busy periods, launches or large sales there may be delays in delivery times, and the Customer will be updated accordingly.

The cost of delivery will be shown clearly at checkout. The Company offers its customers a benefit at the time of ordering: every order over ILS 299 is delivered free of charge.

Collection in person — an order may be collected with no delivery charge, by prior arrangement only and during business hours, from our address at 5 HaYetzira Street, Afula.

How to give notice of cancellation or exchange

Notice of cancellation may be given in one of the following ways: e-mail, telephone, text message, or contacting customer service on WhatsApp. The cancellation notice should state the name, order number, date of receipt, reason for cancellation and contact details.

E-mail address: [email protected]

Address: 5 HaYetzira Street, Afula.

Telephone: 074-7007177

Intellectual property

All intellectual property rights in the Site, including the design of the Site, the images, the photographs of the silk flowers and the arrangements, the texts, the trade marks and the “Velorer” logo, are the exclusive property of the Company. The contents appearing on the Site may not be copied, reproduced, distributed, published or used commercially in any way without consent.

Warranty and use of the product

Purpose of the product: The Company supplies its customers with a quality product, silk flowers, intended for use as decoration in the home and/or in businesses and/or in hospitality and/or anywhere else the purchaser chooses to display them.

Limitation of liability: The Company and/or anyone on its behalf shall not bear any liability for direct and/or indirect damage, financial or otherwise, caused as a result of use of a product purchased on the Site, including damage arising from use that does not follow the instructions for use, natural wear, exposure to sun, humidity, and any change made to the product other than by the Company.

To the extent that liability does apply to the Company, it is limited to the amount actually paid for the product alone and will not include compensation for indirect damage.

Responsibility for the suitability of the product to the Customer’s needs rests with the Customer alone, and the Company will not be responsible for any unsuitability arising from consumer preferences.

Nothing on this Site constitutes professional advice of any kind, and no professional advice is being offered.