Cancellation and Return Policy

Cancellation, Exchange, and Return Policy – Velorer

Velorer Ltd. (hereinafter: “the Company“) operates in accordance with the provisions of the Consumer Protection Law, 5741-1981 (hereinafter: “the Law”). The following details the terms for canceling a transaction (distance selling) and returning products purchased on our website.

1. Right of Cancellation and Return Terms

1.1. Timeframe: A customer may cancel a purchase transaction made on the website within 14 days from the date of receiving the product or from the date of receiving a document containing the transaction details, whichever is later.

1.2. Return Responsibility and Product Condition: The consumer bears responsibility for returning the product in its entirety. A necessary condition for canceling a transaction is that the product be returned to the Company intact, undamaged, unused, with labels not removed, in its original packaging accompanied by an invoice or receipt.

2. Cancellation Fees and Shipping Costs

2.1. Cancellation Fee: If the customer chooses to cancel a transaction not due to a defect in the product or non-conformity, a cancellation fee will be charged according to law at a rate of 5% of the transaction price or NIS 100, whichever is lower.

2.2. Return Shipping Cost: The cost of shipping the product back to the Company in the event of cancellation (not due to a defect) shall be borne solely by the customer.

2.3. Refund: The refund will be returned to the original payment method through which the purchase was made. The refund will be processed within 14 days from the date of receiving the cancellation notice, provided that the product has indeed been returned to the Company in accordance with the specified terms.

3. Exclusions from the Right of Cancellation (Custom Orders)

3.1. According to law, it is not possible to cancel a transaction and return products that were manufactured, arranged, customized, or assembled specifically and personally for the customer.

3.2. Custom Arrangement: It is not possible to cancel a transaction or return a product prepared as a custom arrangement of silk flowers, or any floral arrangement prepared as a personal order with specific customization to the customer’s requirements.

4. Defective Product or Non-Conformity

4.1. If the customer received a defective product, or if the product supplied differs from what was ordered, the customer will be entitled to cancel the transaction without a cancellation fee being charged.

4.2. In the event of cancellation resulting from a product defect, the return shipping cost will not be borne by the customer, but by the Company. Please contact the Company’s customer service shortly after receiving the defective product to coordinate the return.

5. Method of Submitting Cancellation Notice

A customer wishing to cancel a transaction or exchange a product shall submit notice to the Company, stating their full name, telephone number, and order number, through one of the following methods:

• Email: [email protected]
• Telephone: 074-7007177
• Address: 5 Hayetzira Street, Afula.